The best way to reach out to IT is still to call the Help
Desk at extension 7117, but you may notice a new phone tree when you dial. On
Monday, Oct. 21, the IT department installed a new queue system that will
automatically place you on hold if the help desk is already busy with other
callers.
You have the option of waiting until the next IT
specialist becomes available, leaving a message, or hanging up and calling back
later. Wait times are typically short and, if you wait for someone to pick up, they
can usually assist you faster than if you choose another option.
